Service guide

from A to Z

Dear guest,
Welcome to the Flair Hotel and Restaurant Villa Ilske. We are delighted that you have chosen our hotel! Making your stay as pleasant as possible is the most important thing for us!
Here you will find some points that are useful during your stay.
Best regards
Your team from Flair Hotel and Restaurant Villa Ilske

______

 

Dear guest,
a warm welcome to the Flair Hotel and Restaurant Villa Ilske. We are happy to have you as a guest in our hotel. Our purpose is to make your stay as comfortable as possible.
Please find attached some information that may be useful your stay.
Best regards
your Flair Hotel and Restaurant Villa Ilske team

POSTAGE STAMPS

Available at the reception desk.

FLOWERS

Our service and reception staff will be happy to order flowers for you.

IRONING BOARD/IRON

We will be happy to bring this to your room. Please contact the reception.

COVER

Additional woolen blankets or comforters are available on request. Please contact our housekeeping team or reception.

FIRST AID

A medicine cabinet is located at the reception or in the lower hotel corridor.

FIRE

There is a fire alarm in every hotel room and in the corridors. You will find information about escape routes in the anteroom of your room and in the corridors.

FIRE EXTINGUISHER

Located on each floor and in the stairwell.

PHOTO COPIES

You can obtain these from our reception for a fee.

FRISEUR

Reception will be happy to help you book an appointment.

BREAKFAST

Enjoy our breakfast buffet in the restaurant daily from 08.00 to 09.30.

FINDINGS

If you find any items, please hand them in at reception. If you are looking for lost items, please also contact reception.

LUGGAGE

Please contact the reception.

BAGGAGE SERVICE

If you need help with your luggage, please contact reception.

WORSHIP SERVICE

Our reception staff will be happy to provide you with information.

HOTEL RESERVATION

Take the opportunity to book your next stay in our hotel directly with us. Please contact our reception team.

HYGIENE ARTICLES

Hygiene articles such as toothbrushes and razors are available for you at reception.

CHILDREN

Children under 6 years sleep free of charge in their parents’ room. Children aged 12 and over pay EUR 20.00 per night for an extra bed.

SEWING HATS

A set is available at the reception. Please contact the reception.

NOTARY

In the event of illness or if medical assistance is otherwise required, please call 112 first and then the reception.

EMERGENCY OUTPUTS

Please note the notices on your room door and in the corridors.

PARKING LOTS

The hotel’s own parking spaces are available free of charge.

RADIO PROGRAMMES

You can receive radio programs via the TV set. Please refer to our program allocation overview.

RAIN SCREEN

If you need an umbrella, please contact reception.

RESTAURANT

Our restaurant is open Monday/Tuesday from 16:00 to 21:00, Thursday from 12:00 to 21:00, Friday/Saturday from 12:00 to 22:00 and Sunday from 12:00 to 21:00. Wednesday closed. For table reservations by telephone, please dial 034463-3660.

SHOE SHINE MACHINE

Located on the first floor.

SPORT AND LEISURE

Our reception will be happy to help you plan your leisure time.

FUEL STATION

You will find the nearest petrol station in Naumburger Straße in Bad Kösen.

TAXI

The reception will be happy to take your order.

TELEFAX

We will be happy to send your fax for you at reception for a fee.

CHANGE OF LAUNDRY

Please contact reception if you would like your bed linen and towels changed daily.

WECKSERVICE

We will be happy to wake you up by telephone. Our reception staff will take your wake-up request.

WIRELESS LAN

Wireless LAN is available in all public areas. You can obtain the necessary access codes from our reception.

NEWSPAPER

Daily newspapers are available free of charge.

TRAIN CONNECTIONS

Our reception team will be happy to provide you with information and advice.

CUSTOMIZED BEDS

We are happy to provide them for a fee.

DEPARTURE

We ask you to vacate your room by 11.00 am. We will be happy to store your luggage for you at reception. If you wish to check out after 11.00 a.m., please contact reception.

ADAPTER/ELECTRICAL CONNECTIONS

All sockets are equipped with 230V/50Hz. Power and telephone adapters are available at reception.

PHARMACY

The Burgapotheke pharmacy is located in Lindenstraße. We are happy to order medication for you with delivery directly to the hotel.

DOCTOR

Please call reception. Our staff will be happy to help you.

EXCURSIONS

You can get tips at the reception desk at any time.

CAR RENTAL

There are several car rental companies in Naumburg – our reception team will be happy to help you order a rental car.

CAR WORKSHOP

Please contact the reception.

BABY BEDS

Are at your disposal. Please contact our reception.

TRAIN/BUS

You can reach the city center of Naumburg by train and streetcar. You can get the current timetables at our reception.

BANKS

You will find the nearest Sparkasse branch on the bridge.

PAYMENT

Please pay your hotel bill at reception. In addition to cash, we also accept Mastercard/Eurocard and Visa Card.

PLEASE DO NOT DISTURB

Please hang the sign provided on the outside door if the room is not yet to be cleaned or if you do not wish to be disturbed.

 

International dialling codes/ International dialling code

Andorra +376

Argentina +54

Belgium +32

Brazil +55

Chile +56

Denmark +45

Germany +49

Finland +358

France +33

Greece +30

Great Britain +44

Ireland +353

Italy +39

Japan +81

Canada +1

Cuba +53

Kuwait +965

Luxembourg +352

Morocco +212

Mexico +52

Netherlands +31

Norway +47

Austria +43

Poland +48

Portugal +351

Romania +40

Russia +7

Sweden +46

Switzerland +41

Spain +34

South Africa +27

Czech Republic +420

Turkey +90

Hungary +36

Uruguay +598

USA +1

U.A. Emirates +971